Why Establish a Call Centre in Barbados
Looking for a prime near-shore location for your call centre? Consider Barbados!
Companies have reported reducing approximately 35% of their operating costs by establishing facilities in Barbados.
Barbados, the Caribbean's investment location of choice, offers a reliable telecommunications infrastructure, state-of-the-art customer service centres and a cultural affinity related to its geographic proximity to North America. Barbados is also noted for its exceptional social, political and economic stability. A service-oriented, loyal, trainable workforce with a neutral accent, competitive business costs and high levels of worker productivity, add to the appeal of the island as a cost-efficient location for international call centres.
The Government of Barbados actively encourages investment in the Call Centre Industry and offers an attractive incentives package, comprised of low tax rates, training grants and office accommodation at competitive rates.
Call centre operations that are ideal for Barbados include:
• Accounts Receivable Management
• Customer Service
• Help Desk
• Technical Support
• Inbound/Outbound Sales
• Health care/Insurance
• Hospitality Reservations
• Order processing
A company offering call centre services outside of Barbados and registered as an International Business Company or Society with Restricted Liability will benefit from a low tax rate of 2.5% - 0.25%, depending on levels of profits earned in Barbados; duty free importation of all equipment and materials to be used in its business; exemption from exchange control; no withholding taxes on dividends, royalties or interest payments.
Suitability of Labour – Available, productive, English-speaking, easily trainable workforce with good work ethic. Companies in Barbados report productivity levels of over 98.5% with low turnover and absenteeism.
Training Grant – Grant assistance of US$50 per week per employee for a specified period.
Telecommunications – Barbados is equipped with modern infrastructure offering the latest in digital technology and broadband fibre optic capabilities. Internet service is available island-wide.
Electricity – The Barbados Light & Power Co. Ltd. supplies clean and reliable electricity service throughout the island. Electric supply is available for 110Volts/50 Cycles as well as for 220Volts/50 Cycles.
International Accessibility – Excellent air and sea links provide good connections for passenger and cargo services.
Local Transportation – Reliable public transportation system
Time Zone – Compatible time zone with Eastern USA.
Operating Facilities – Available in business parks at competitive rental rates. Units are specially outfitted with fibre optics, satellite and cable to accommodate the needs of this industry.
A person who is not a citizen of Barbados is required to obtain a work permit in order to work. Qualifying CARICOM nationals under a special free movement regime do not require a work permit. The application fee is US$150. There is also a fee for the work permit. By legislation, short term work permits are issued for a maximum of six months while long term permits are granted for a maximum of three years. It typically takes 8 weeks to secure approval for a long-term work permit. Further information is available from the Immigration Department.
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